Tools for E-mail Communication
Today information is sent and received more rapidly than ever before. But how do you ensure that the messages you are sending are effective, acceptable, and will be taken seriously? The use of proper e-mail etiquette is the cornerstone for ensuring your message gets across quickly, appropriately, and concisely. This course covers the basic requirements for using e-mail to communicate effectively. It collection of courses identify the techniques for addressing and redistributing e-mails appropriately. It introduces techniques for managing e-mails effectively. The course also provides direction on how to recover important information should you lose an e-mail.
Individuals who wish to refresh and refine their e-mail skills
- Identify the basic rules of etiquette for writing e-mail
- Recognize best practices for addressing and replying e-mails
- Recognize best practices for forwarding e-mails
- Recognize best practices for managing your time through effective e-mail management
- Learn how to use folders and filters to organize your e-mail
- Learn how to find lost e-mail information
- Final Exam: E-mail Essentials for Business
This collection provides access to several courses designed by experienced subject matter experts and course designers. For informal learning and performance support, the collection includes materials and books from leading publishers and access to videos.
Here are a few of the many topics covered in the collection:
The entire course collection can be completed in around 4 hours.
Features / How does it work?
When you sign up for a collection of courses, you will get access to a relevant selection of courses for the next 365 days. Each course is divided into several modules. From the summary menu you can choose the order in which you wish to go through the modules. The contents are explained through sound, pictures and text – and some modules contain short videos with scenarios and case studies. Each course gives you the opportunity to test your comprehension of the subject with tests before, during and after completing the course. To take the online courses you will need a computer or tablet with sound device and internet access. You choose when you want to take a course, and you can pause it during a session – bookmarks will keep track of how far you have progressed.
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