Study on eGovernment and the Reduction of Administrative Burden

Gwendolyn  Carpenter

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Study on eGovernment and the Reduction of Administrative Burden

The Study on eGovernment and the Reduction of Administrative Burden was foreseen under the eGovernment Action Plan 2011-2015, which defines Administrative Burden Reduction (ABR) as a key priority towards the achievement of the “Efficient and Effective Government” objective.

ABR can be attained through the integration of eGovernment tools; the smart use of the information that citizens and businesses have to provide to public authorities for the completion of administrative procedures; making electronic procedures the dominant channel for delivering eGovernment services; and the principle of the “once only” registration of relevant data.

The study provides a road map of policy measures to be implemented at both national and European level over the period 2014-2018 to achieve significant ABR through eGovernment procedures and Information Communication Technology (ICT), and identifies the potential for very large cost savings to be made across Europe if these measures were to be adopted more widely.