ITIL 4 is an evolution from ITIL v3, providing a practical and flexible transition that allows organizations to adopt the new ways of working required by the modern digital world. It provides an end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services and enables IT teams to continue to play a crucial role in wider business strategy.
The context of ITIL, with the release of ITIL 4 is now much bigger, with an emphasis on the business and technology world, how it works today, and how it will work in the future with Agile, DevOps and digital transformation.
The new ITIL 4 Foundation will – like previous version – provide participants with all the fundamental prerequisites to work with IT service management. In other words, participants will understand both ITIL® 4’s IT service management framework as well as its concepts and terminology.
In case you choose to be certified in ITIL 4, you will get one free year of access to My ITIL with practical examples, guides and ITIL use cases.
Target audience and course prerequisites
This course is for all personnel working professionally with IT services and is relevant for e.g.:
- Any it-professional who is carrying out IT service processes
- IT management
- Process owners and -managers
- Project managers
- Enterprise architects
- Service- and customer responsibles
- Service management consultants
An ITIL v3 Foundation certificate is required to attend the course. Also, please schedule time for preparation before the course. You will receive material for preparation before the course.
The course is held in English with English course material. Should you choose to be certified, the exam is also in English.
You will receive electronic course manual at course start. And before the course you will receive electronic material for preparation.
You will also have access to an online sample paper for exam preparation.
When signing up for the ITIL 4 Foundation Bridge exam, you will receive an exam voucher. This enables you to agree with the examination institute (PeopleCert) when to take the exam. The exam takes place online on your own PC with internet access. The exam is a closed book exam. Duration is 60 minutes and if your native language is not English, you are given the option to get an extra 15 minutes for the exam upon signing up. The exam consists of 40 simple multiple-choice questions. And the pass mark is 65% (26 correct answers). Upon passing, you will receive a certificate which you can download for free.
The course is provided by an experienced instructor from Teknologisk Instituts instructor network.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Do you have any course related questions, please contact
- Hanne Skou-Madsen
- +45 72203095