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Courses and Conferences

DTI Main Reception

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  • Gregersensvej 8
  • 2630 Taastrup
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  • Forskerparken Fyn, Forskerparken 10F
  • 5230 Odense M
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  • Teknologiparken Kongsvang Allé 29
  • 8000 Aarhus C
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  • NordsøcentretPostboks 104
  • 9850Hirtshals
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  • Gammel Ålbovej 1
  • 6092Sønder Stenderup
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ITIL® Overview

This course gives you knowledge about ITIL® and how ITIL® can contribute to better IT Service deliveries, better usage of resources, closer alignment between the business and IT, and better understanding of the role of IT in the organisation.
The course covers the main principles and the mind-set of ITIL as a structured Best Practice approach, and puts ITIL in perspective, including the background, the context and the areas of application.
You also get a good overview of the content of ITIL – the structure, the main areas, and the terminology. The key concepts of ITIL are covered, together with the most important ITIL processes and functions.

Evaluation

3stars

All course activities vil be evaluated by the participants

The evaluation is based on: 8 participants

Targit Audience

The course is intended for managers and employees, who need an overview of ITIL®, and who do not need to go into depth, but who would like to understand ITIL sufficiently well to evaluate how ITIL might be utilised – or might be adapted to their own organisation..

Course outline

  • ITIL and IT Service Management
  • ITIL background, principles, mind-set, key concepts, terminology
  • Connection with other IT models and Frameworks
  • The ITIL structure and main areas
  • The most important ITIL processes and functions
  • Advice regarding decisions about possible use of ITIL


If there are multiple participants from one company, then the course can be adapted to your specific needs and wishes, and besides theory, one or more workshops may be included, where your concrete issues are dealt with. This is to be agreed before the course.
There is no exam or certification in connection with this course.

Next step

If you need further knowledge of ITIL®, we recommend the course ITIL® Foundation.

Instructor

The course is conducted by an experienced instructor from Teknologisk Institut’s network, consisting of the best instructors in the industry..

Do you have any course related questions, please contact