ITIL® Foundation (Version 5) (Online)

>> Available in Danish <<

This on-demand online course equips you to manage digital services and products using the latest ITIL framework (Version 5). You will learn how modern service management supports the user experience, continual improvement and strategic value delivery across digital environments.

Course Benefits and Learning objectives

• Gain a fundamental understanding of key concepts in digital product and service management, as well as the roles of sponsor, customer and user.
• Understand how services and service relationships co-create real value for your organisation by balancing outcomes, costs, risks and experiences.
• Master the Four Dimensions of service management and learn how external factors influence them.
• Learn to apply the seven ITIL guiding principles to concrete scenarios from your own daily work.
• Understand the ITIL Service Value System (SVS) and the significance of its five core components.
• Learn about the flow of value chain activities and understand how the supporting management practices interconnect.
• Gain knowledge of the importance of governance and continual improvement, enabling you to actively strengthen and optimise your performance.
• Learn how ITIL (Version 5) supports emerging technologies such as AI and automation.

Content

The course covers the modern approach to service management and how ITIL helps individuals and organisations achieve measurable results and value. From lifecycle activities to governance and experience design, this ITIL Foundation course builds practical knowledge that supports your digital service delivery goals.

Digital Product and Service Management
Introduction to the key concepts and definitions used in ITIL (Version 5), reviewing what digital products and services are, and how they differ from traditional deliverables. You will learn how modern service management supports the user experience, continual improvement and strategic value delivery across digital environments.

The ITIL Value System
The ITIL Value System brings together essential components such as guiding principles, governance, value chain activities and management practices. The course reviews how these elements interact to help organisations create, deliver and improve services. The system supports flexible application and ensures all activities align with business goals.

ITIL Guiding Principles
A review of the seven guiding principles that form the basis of all decisions and behaviour in ITIL. These include "focus on value", "start where you are" and "progress iteratively with feedback". Each principle helps teams adapt service management to their unique context, driving continual improvement and practical application.

Value Chain and Lifecycle Activities
This part of the course covers the ITIL product and service lifecycle – a non-linear model for managing services from initial discovery to ongoing support. You will gain an understanding of how lifecycle activities support the value chain and how organisations use this structure to deliver consistent, high-quality digital services.

ITIL, AI, Automation and Other Frameworks
How ITIL (Version 5) supports emerging technologies like AI and automation, and how it integrates with other frameworks such as Agile, DevOps and PRINCE2. This section highlights ITIL’s relevance in fast-changing environments and its ability to help teams implement technologies in a responsible and strategic manner.

The Online ITIL Foundation (Version 5) Course Package from Danish Technological Institute

• 12 months of access to interactive and engaging modules
• Access to professional sparring with a tutor (in English)
• Technical support (in English)
• Access to practice exams via a simulator
• Official ITIL Foundation (Version 5) manual
• Exam voucher

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