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  • 9850Hirtshals
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  • Gammel Ålbovej 1
  • 6092Sønder Stenderup
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2 days course

ITIL® Foundation (Version 5) (UK)

ITIL® (Version 5) is the latest evolution of the world’s most widely used framework for digital product and service management. On this course, you will learn about ITIL’s structure, fundamental concepts and terminology, and you will gain a basic understanding of how the new ITIL creates value throughout the entire lifecycle of digital products and services.

Evaluation

4stars

All course activities vil be evaluated by the participants

The evaluation is based on: 436 participants

>> Available in Danish <<

Get the tools to optimise the value of your IT services

On this course, you will receive an inspiring introduction to ITIL® (Version 5), giving you a solid foundation for working professionally with digital product and service management in modern organisations. ITIL helps you and your organisation to optimise the value of your IT and digital products and services. With ITIL, you gain clear guidelines on how, as a service provider, you can best support and meet your customers’ and users’ digital needs. The course provides insight into ITIL’s terminology, key concepts and essential models, which contribute to value creation across processes, technologies and roles.
 

What is new in ITIL (Version 5)

The new ITIL has evolved from focusing on classical service management to being a fully modern framework for digital product and service management in a digital, AI-supported reality. ITIL 5 unifies product and service management in a single lifecycle, enabling you to work end to end to discover needs, design, build, transition, operate, deliver and support digital products and services as a coherent value stream. At the same time, ITIL 5 is “AI native”, which means that AI, automation and data are integrated elements in ITIL’s principles, models and governance – complemented by dedicated guidance for responsible AI management.
 
ITIL (Version 5) focuses on a holistic, experience-driven approach (customer, user and employee experience), clearer roles and a focus on outcomes, making it easier for you to link strategic objectives with concrete day-to-day results. The new ITIL continues the fundamental principles and practices from ITIL 4, but has been updated so that ITIL meets the requirements of modern, product-centric, agile and AI-driven organisations.
 
You may apply for funding from Finanskompetencepuljen for this course if you are employed by a company covered by the collective agreement between FA and Finansforbundet.
 

Prerequisites

There are no formal prerequisites for the course, but it is advisable to have a general understanding of day-to-day work in an IT organisation.

Participant profile

This course is for all personnel working professionally with IT services and is relevant for e.g.:

  • Any it-professional who is carrying out IT service processes
  • IT management
  • Process and product owners
  • Process and product managers
  • Project managers
  • Eterprise architects
  • Service- and customer responsibles
  • Service management consultants

Content

  • Service Management as a discipline
  • ITIL background, mindset, key concepts, terminology
  • The four dimensions of Service Management
  • ITIL Guiding Principles
  • The ITIL Service Value System and Service Value Chain
  • Activities in the Service Value Chain
  • How the ITIL guiding principles can help an organization adopt and adapt service management
  • AI in ITIL

Form

Traning as well as all course material and the certification exam is in English.

Course material

When you book a course, the official ITIL e-book accompanies your course. You will have access to the book together with your exam code, which we will be send to you well in advance of the course. The e-book can not be deselected – even if you have already bought it.

Certification

The course ends with an online proctored exam.

You will recieve an exam voucher and afterwards you can take the exam on your own PC whenever and wherever it suits you.

You can read more about the exam form here: https://www.peoplecert.org/ways-to-get-certified/PeopleCert-Online-Proctoring

Certification in praxis

The ITIL Foundation exam is 60 minutes long. Candidates taking the exam in a language other than their native or working language may be awarded 25% extra time (75 minutes total). It is a closed-book examination (candidates may not use any materials other than those provided with the exam). After passing the exam, PeopleCert will issue the Foundation Certificate In IT Service Management.

Instructor

The course is provided by an experienced instructor from Teknologisk Instituts instructor network.

ITIL® and the Swirl logo are registered trademarks of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

  • Process and product owners and -managers
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