ITIL 4 is an evolution from ITIL v3, providing a practical and flexible transition that allows organizations to adopt the new ways of working required by the modern digital world. It provides an end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services and enables IT teams to continue to play a crucial role in wider business strategy.
The context of ITIL, with the release of ITIL 4 is now much bigger, with an emphasis on the business and technology world, how it works today, and how it will work in the future with Agile, DevOps and digital transformation.
The new ITIL 4 Foundation will – like previous version – provide participants with all the fundamental prerequisites to work with IT service management. In other words, participants will understand both ITIL® 4’s IT service management framework as well as its concepts and terminology.
There are no particular prerequisites for participation in the course.
If you want to complete the course with a certification, you should plan for approx. 4 hours of preparation time in connection with the course.
This course is for all personnel working professionally with IT services and is relevant for e.g.:
- Any it-professional who is carrying out IT service processes
- IT management
- Process owners and -managers
- Project managers
- Eterprise architects
- Service- and customer responsibles
- Service management consultants
- The key concepts of service management
- How the ITIL guiding principles can help an organization adopt and adapt service management
- The four dimensions of service management
- The purpose and components of the ITIL service value system
- The activities of the service value chain, and how they interconnect
- The purpose and key terms of 18 ITIL practices
- The 7 essential ITIL practices
All course material and the certification exam is in English.
The course ends with an online proctored exam.
You will recieve an exam voucher and afterwards you can take the exam on your own PC whenever and wherever it suits you.
You can read more about the exam form here: https://www.peoplecert.org/ways-to-get-certified/PeopleCert-Online-Proctoring
Certification in praxis
The ITIL 4 Foundation exam is 60 minutes long. Candidates taking the exam in a language other than their native or working language may be awarded 25% extra time (75 minutes total). It is a closed-book examination (candidates may not use any materials other than those provided with the exam). After passing the exam, Peoplecert will issue the Foundation Certificate In IT Service Management.
The course is provided by an experienced instructor from Teknologisk Instituts instructor network.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Do you have any course related questions, please contact
- Hanne Skou-Madsen
- +45 72203095