Get the basic knowledge about the main principles and mindset behind ITIL® Best Practise for IT Service Management, together with an understanding of the structure and basic concepts of ITIL®. This course is thought in English. You will get a good knowledge of the ITIL® terminology and be trained in process thinking and process improvement. The course gives you competencies at Foundation level, according to ITIL® 4.
PRINCE2® and ITIL® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.