Get the basic knowledge about the main principles and mindset behind ITIL® Best Practise for IT Service Management, together with an understanding of the structure and basic concepts of ITIL. This course is thought in English. You will get a good knowledge of the ITIL terminology and be trained in process thinking and process improvement. The course gives you competencies at Foundation level, according to ITIL® 4.
The course is held in 2 days and end with an online certification.